Legal

Refund and cancellation policy

This policy applies to Broker Kernelhub programmes invoiced from the United Kingdom. This website does not take payment; refunds concern invoices you have already settled by bank transfer or the method named on the invoice. Last updated 18 August 2026.

Eligibility

If you are a consumer, the Consumer Contracts Regulations may give you a 14-day cooling-off period from the day the contract is concluded, unless you asked us to start the programme immediately and acknowledged you would lose that right once teaching begins. Business bookings (seats bought by a company) do not automatically receive cooling-off; they follow the timetable below.

Timeframe for a full refund

Written cancellation received 21 or more days before the first scheduled session: full refund of tuition received, minus any card or FX fees our bank will not reverse. Pulse Reading Saturday follows the same 21-day line, which in practice means you must cancel before we send pre-reading if the Saturday is close.

Partial refunds

Cancellation 8–20 days before the first session: 50% of tuition. Cancellation 7 days or fewer, or after the first session has begun: no refund of tuition, unless we cancel the cohort or a statutory consumer right still applies. If you miss sessions, we do not pro-rate; recordings are not generally offered.

Non-refundable items

Travel, hotels, and your own warehouse costs are never refunded by us. Kernel Residency travel quoted separately is refundable only if we cancel or if we have not yet booked the tutor’s tickets. Printed materials already posted are not returnable for hygiene and shipping cost; we will not charge for materials not yet sent.

Process

Email info@broker-kernelhub.digital with the invoice number and whether you want cancellation or a date move. We confirm in writing. Refunds go back to the original payment method unless that method is closed, in which case we use the UK account you nominate. We do not refund in store credit.

Processing time

Once approved, we instruct our bank within 10 working days. Your bank may take longer to show the credit. We will send the remittance advice to the billing email.

Our cancellations

If we cancel a cohort, you choose a full refund or a move to a later desk. We are not responsible for non-refundable travel you booked without waiting for our confirmation of numbers.

Exceptions

Serious tutor illness may delay rather than refund, with your consent. Harassment or dataset leaks can end a seat without refund. Statutory rights that cannot be waived remain available. For refund questions call 079 2118 1752 or write to 32 Oxford Rd; Worplesdon; GU3 5ZY; United Kingdom.